Refund Policy

Last updated: April 2026

At Home Shine Car Wash, customer satisfaction is our top priority. We stand behind the quality of our service. This policy outlines our approach to refunds and service complaints.

1. Our Satisfaction Guarantee

We operate on a pay-after-the-job model. You inspect the completed work before making any payment. If you are not satisfied with the result, please raise your concern before paying so we can address it immediately.

2. Refund Eligibility

Since payment is collected only after the service is completed and inspected, refund situations are rare. However, refunds may be considered in the following cases:

• You paid but we failed to complete the agreed service.
• You paid and raised a documented quality complaint within 24 hours of service completion.
• Duplicate payments or payment errors.

3. How to Request a Refund

To request a refund, contact us within 24 hours of your service at:

• Phone / WhatsApp: +91 9289602866

Please provide your name, contact number, date of service, and the nature of your complaint. We will review your request and respond within 2 business days.

4. Refund Processing

Approved refunds will be processed within 5–7 business days via the original payment method (cash or digital transfer). We reserve the right to offer a re-service instead of a refund at our discretion.

5. Non-Refundable Situations

• Complaints raised more than 24 hours after service completion.
• Dissatisfaction due to pre-existing vehicle conditions that were not disclosed before the service.
• Customer changed their mind after a fully completed service.

6. Cancellations

If you need to cancel or reschedule, please inform us at least 2 hours before the appointment. No charges apply for timely cancellations. If an advance was collected for a specific booking (non-standard arrangement), it will be refunded in full for cancellations made within the required notice period.

7. Contact

For refund queries, call or WhatsApp us at +91 9289602866.